Privacy Policy

Last Updated: May 1, 2025

1. Introduction

Welcome to Formula Flow ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and mobile application (collectively, the "Service").

By accessing or using our Service, you agree to this Privacy Policy. If you do not agree with any part of this policy, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, account preferences
• Identity Verification: When required by law or for specific services, we may collect identification documents or information
• Communication Data: Communications with us, including customer support interactions
• Device and Usage Information: IP address, browser type, operating system, device information, usage patterns

2.2 How We Collect Information

We collect information when you:

• Register for an account
• Use our services
• Submit information through our website or app
• Communicate with us
• Subscribe to marketing communications
• Participate in surveys, contests, or promotions

3. Use of Your Information

We use your information for the following purposes:

• Providing and improving our services
• Processing transactions
• Communicating with you about our services
• Sending you service notifications and updates
• Responding to your inquiries and support requests
• Marketing and promotional communications (with your consent)
• Ensuring security and preventing fraud
• Complying with legal obligations

4. Text Messaging and Communications

4.1 SMS Communications

When you provide your phone number and consent to receive text messages:

• We may send service-related notifications, authentication codes, and updates
• We may send marketing messages if you have explicitly consented to receive them
• Standard message and data rates may apply from your carrier

4.2 Opting Out

You may opt-out of receiving text messages at any time by:

• Replying "STOP" to any message we send
• Updating your preferences in your account settings
• Contacting our customer support

5. Sharing Your Information

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (payment processing, hosting, analytics, etc.)
• Business Partners: With your consent, we may share information with trusted partners
• Legal Requirements: When required by law, court order, or governmental regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

• Accessing your data
• Correcting inaccurate information
• Deleting your information
• Restricting or objecting to processing
• Data portability
• Withdrawing consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

8. Children's Privacy

Our Service is not directed to children under 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

11. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.